Cancellation & refund policy

Tell us in writing, by WhatsApp on +233 54 123 6324 or by email to info@linkmigtravel.com. The date we receive your message is the date of cancellation.

• More than 30 days before the start date: a full refund, minus any non-refundable costs we have already paid to suppliers for your trip. We will show you these costs.
• 15 to 30 days before: we keep your deposit (50% of the trip price) and refund anything you paid above it.
• 14 days or less before, or if you do not arrive: no refund.

These follow the rules of the airline, hotel or event organiser. Many fares and rates cannot be refunded. If a supplier gives a refund, we pass it on to you, minus any charge the supplier makes for the change or cancellation.

• If you cancel before we start work on your application, we refund what you paid us in full.
• Once we have started reviewing or preparing your documents, payments for our service are not refunded.
• Embassy, visa centre and school fees are paid to them and follow their own refund rules.
• A refused visa or application is not a reason for a refund of our service, because the decision is made by the authorities, not by us.

Ask us as early as possible and we will try to change your dates, names or arrangements. Any charge a supplier makes for the change will be passed on to you, and we will tell you the amount before you decide.

• Scheduled group trips need a minimum number of travellers. We will tell you the minimum when you book and confirm at least 7 days before departure whether the trip is going ahead.
• If we cancel for any reason, including weather or safety, you can choose a full refund or move to another date.
• If we have to change part of a trip once it has started, we will offer a comparable alternative or refund the part we could not provide.

We pay refunds within 14 days, to the account you paid from or another account you confirm in writing. Refunds for flights, hotels and tickets are paid within 14 days of us receiving the money from the supplier.